Banks spend a vast amount of time researching and collecting data about clients, but often lack the bigger picture of connecting these separate data piles from various systems. Data alone is worthless, but connected and turned into information using an identity database, new possibilities such as reducing the cost per client, increasing quality of service and anticipating a client's actions are possible.
Have you heard of the Large Scale Scrum (LeSS) framework, but aren't entirely sure what it is? Are you a Scrum Master who wants to take his knowledge of one-team Scrum to the next level and learn about scaling agile development to multiple teams? Cesario Ramos, Lean & Agile coach as well as certified LeSS trainer, shares his knowledge in an interview.
For most readers, the title above probably has a strong negative connotation. What if instead of "you", the name of a company was used? The statement still has the same negative connotation, but an opinion of a customer regarding a company might be even more sensitive – at least from a sales point of view. Such public reviews constitute important sources of information for both prospective clients and companies alike. How can one identify, ideally in an automated way, such polarised opinions in the vastness of today’s cyberspace?
Die Finanzindustrie steckt mitten im Prozess einer tiefgreifenden Transformation. Die Welt wird digital. Extrem leistungsfähige mobile Geräte, Onlinefähigkeit zu jeder Zeit und an jedem Ort sowie die Sammlung und Echtzeitanalyse von riesigen Datenmengen verändern die traditionellen Spielregeln im Markt.
Data being the gold of the 21st century is a given fact by now. Still, most companies do not have a strategy on how to handle social media data, even though it has become the main channel of client communication. To tackle this problem, we recently carried out a ti&m garage with a major Swiss bank.