WhatsApp for Business API
This is how we communicate today
Today's customers want to communicate with their bank in the same way they do with their private environment: quite simply via WhatsApp. Until now, this communication has often taken place through unofficial and private channels of client advisors. That's over now! With WhatsApp for Business API by ti&m, we are integrating WhatsApp as a complete communication channel. The solution is also suitable for internal company communication.
Key Features
Seamless Integration
Whether in existing modules of the ti&m channel suite, or your existing communication tools, we integrate the WhatApp API for you.
Highest Security
The end-2-end encryption ensures that even sensitive informations are transmitted securely to the recipient.
Ready to go
You don't have to develop a new app. Easily integrate with WhatsApp's out-of-the-box solution to replace outdated communication channels.
Unique User Experience
There is no need to log into e-banking for simple questions and customers receive information from the WhatsApp chat window within seconds.
Business Process Automation
With WhatsApp's API integration, you can deploy your business processes automatically via a communication platform.
Audit Trail
Always keep track of the entire communication with your customers. The communication chain can be stored in your archive or in the customer profile in CRM.
WhatsApp for Business
With WhatsApp for Business API, response times can be more than halved and sales leads significantly increased. You also ensure a controlled and compliant communication with the customer.
Samuel Scheidegger - Head Products ti&m
Tap the full potential of the ti&m channel suite
WhatsApp for Business API is a module of our comprehensive digitalization kit: the ti&m channel suite.
#1
WhatsApp for Business API can be enhanced with other services as desired, including: ti&m secure chat, ti&m secure inbox, ti&m chatbot, ti&m notifications or the ti&m document store.
#2
The ti&m channel suite is modular, and its various business modules provide you with a flexible technological toolbox for implementing your customized digitalization strategy. It is based on a microservice architecture. Set yourself apart from the competition with tailor-made solutions for the customer interface.
Learn more about the topic
We have put together a flyer for you where you can find detailed information about the advantages of WhatsApp integration. In addition, you will learn the specific product details and how you can use the potential of the world's largest chat platform to your advantage.
