Digital branch

Inspire customers with state-of-the-art digital solutions

The digital branch adds a digital channel to the physical branch’s range of services. This enables banks to optimize the development of their digital services, while maintaining their contact with customers. The digital branch includes all the relevant bank products and advice options, and provides ongoing customer support, from information gathering to customer-bank interaction, all the way through to sales closing. The entire customer journey is covered. 

Omnichannel capability is guaranteed through the integration of different channels. The integration of different devices, from smartphones and tablets to notebooks/PCs, is ensured in addition to the connection to the physical channel.So the customer advisor can always call up customers’ individual information and continue advising them in the branch.

Stefan Rüesch
Any questions? Get in touch with our experts.

Give us a call or send us an email – our Head of Digital Banking Stefan Rüesch will be happy to advise you.