Following the great success of the first “ti&m Banking Trend Study 2020”, the time has come for the next installment. Our new study looks into the latest banking trends and the developments that banks should be keeping an eye on these days. So we set ourselves the following key questions:
Has COVID led to a fundamental change in customer behavior?
How are banks reacting to this?
Has the use of digital services by Swiss bank customers changed during the coronavirus crisis?
Which touch points are customers using for their various concerns and needs?
Can banks see themselves working alongside neo-banks in the future?
Are banks setting their priorities in line with customer needs?
Do banks have the necessary technological competencies?
Methodology and process
The “ti&m Banking Trend Study 2021” gets to grips with these and many other questions . We also surveyed 1,000 end customers in German- and French-speaking Switzerland. We then supplemented the survey results with qualitative interviews with a wide range of experts and representatives from the Swiss banking sector. The study is due to be published at the end of the first quarter of 2021.
Would you like to see a copy of the study as soon as it’s published? Just reserve one in
advance, and we will send you the PDF to download free of charge. If you have any questions about the study, please contact the ti&m consulting team who will be happy to help.