AI Banking Assistant in ti&m Banking

Offer a new banking experience with AI Banking Assistant

The AI Banking Assistant provides customers with fast service, personalized responses, and seamless interactions thanks to a natural language and text chatbot, directly in the ti&m Banking mobile app and web portal.

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AI-powered Banking: rapid assistance for individual needs

A smarter, more intuitive way to bank

Experience banking that truly helps customers. The AI Banking Assistant provides natural voice and text guidance directly inside mobile and e-banking—making everyday tasks faster, easier, and more intuitive.

Effortless support, whenever you need it

Customers can simply describe what they want to achieve: ask questions, complete tasks, or explore suggested topics and the assistant handles the rest, reducing friction at every step and increasing accessibility.

Instant answers, seamless journeys

By tapping into the bank’s existing resources and an advanced LLM, the assistant understands user intent, from payments to bookings, and delivers the right information or action without switching screens or searching menus.

Guided intelligence you can trust

With custom flows and clear guardrails, the assistant provides reliable, compliant guidance—ensuring every answer aligns with the bank’s standards while still feeling personal and helpful.

The future of banking starts here

AI-first interactions are unlocking new possibilities for customers and banks alike; and this is just the beginning of a more intuitive digital banking experience.

The core principles of the AI Banking Assistant are reliability and data security.

Guardrails

Reliable and consistent results

The AI Banking Assistant has three levels of guardrails in place to ensure the system reacts in line with the bank’s wishes and expectations. These guardrails prevent the AI system from producing unwanted, unsafe, or non-compliant outcomes.

Data Security

Secure and private by design

The AI Banking Assistant ensures maximum data security for both the bank and its users. It uses the LLM of your choice, is not connected to any external sources, and accesses only information from e-banking as well as the documents you provide. Chat information remains entirely within the session, and all data stays fully internal and secure.

AI Banking Assistant is a Module of our Banking Platfom ti&m Banking

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Head Banking Innovations

Roger Zuberbühler

Book a consultation to explore AI Banking Assistant today.