Harnessing the potential of LLMs and ChatGPT with your own AI Assistant
ChatGPT and Google Bard are currently breaking all user number records. With these large language models (LLMs), AI is increasingly entering our professional and private lives and fundamentally changing how we work.
Our AI Assistant is an intelligent chatbot that accesses all your company data and – thanks to ChatGPT’s existing computational power and intelligence – makes many tedious and tiresome administrative tasks obsolete. Enhance the quality of your customer service, streamline processes, and relieve employees of time-consuming tasks.
Our AI Assistant use cases
Organizations and companies from all industries have already implemented the AI Assistant and leveraged the potential of ChatGPT and LLMs for their business.
Deploying an HR chatbot in the public sector
The HR team of an administrative body in the public sector serves 2,000 employees, ranging from office staff to police and firefighting personnel. Due to different laws and regulations, HR policies vary significantly depending on the role or seniority level. The HR chatbot has access to a wide range of non-sensitive data, including regulations, legal texts, and pay scales. This means it can handle queries up to a certain level of complexity in a fully automated process. HR employees receive the response generated, which they can review before approval. Where necessary, they can add additional information.
Giving customers detailed answers
A manufacturer of highly complex laser devices has enhanced its customer support chat system with the AI Assistant. The new NLP chatbot provides customers with detailed answers to their questions by referencing information from documents and videos. For instance, the chatbot provides the relevant video and even indicates the time stamp within the video where the requested information can be found.
Streamlining compliance checks
One of the tasks of the Liechtenstein Financial Market Authority (FMA) is to conduct compliance checks on exposed individuals, such as board members and compliance officers. This involves searching public databases for critical reports on the respective individual. Thanks to the AI Assistant, the FMA has been able to automate this process: The AI Assistant performs the search, downloads the search results, and checks them for controversial content. The results are then verified by experts, thereby continuously improving the compliance process.
Transcribing voice recordings
An association allows its members to send questions as voice recordings in various languages via WhatsApp. These questions are transcribed and answered by the AI Assistant. Combining AI-generated responses and the convenient voice recording feature creates a user-friendly customer experience.
How our AI Assistant for companies works
The AI Assistant is a natural language processing chatbot, or an NLP chatbot for short. “Natural language” refers to languages spoken by humans, as opposed to other languages, such as programming languages. The AI Assistant searches your company data and provides a coherent, precise, and linguistically appealing response thanks to its integration with ChatGPT. To enhance transparency, the sources on which the response is based can be indicated.
Basically, the procedure of the AI Assistant can be divided into the following four process steps.
The new power of NLP chatbots compared to ordinary chatbots
The AI Assistant combines information from various sources and formats to provide coherent responses in a chat dialog. Complex indexing of the data is no longer necessary. The AI Assistant considers information from your connected data sources and delivers answers not only in natural language but also in other formats, such as Excel spreadsheets. Find out what makes the AI Assistant different from ordinary chatbots.
Head of Machine Learning
Do you have any questions about the ti&m AI Assistant, ChatGPT, or LLMs, or would you like to work with us? Then get in touch – we’d love to hear from you!