Customer engagement solutions for banks

Remove complexity from communication

Every customer is different. They have unique needs and expectations about engaging with your institution. To address this need, you have to enable your teams to meet customers on the platforms they choose. Our modular approach makes introducing a truly digital customer journey easier than ever. Get all the functionality you need to meet today’s customer expectations, and the flexibility to pick and choose modules to create your ideal configuration. All wrapped up in a design-led approach that puts the experience at the heart of your offering.

AI-driven digital onboarding and customer identification

Integrate customers rapidly into your ecosystem and use machine learning and AI to make it easy to collect and process the information you need to offer them tailored financial products. Our digital onboarding suite covers all aspects of user onboarding. From advanced ID verification to biometric identification and video onboarding, we create a frictionless, user-focused onboarding experience. Accessible any time of day with instant verification.

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Secure digital communication for increased customer engagement

Enable secure, seamless, omnichannel digital communication with customers at all times, whether you’re handling and transferring sensitive documents or resolving common customer queries via live chat. Best of all, this functionality integrates with your existing systems – there’s no learning curve for your frontline staff.

Secure chat

Fast, personalized interaction with customers.

Give your advisors access to customizable, ready-made templates that allow them to resolve questions or issues faster, whether these come from existing or potential customers.

Secure document storage

Enable quick and easy document exchange.

Reduce costs and make the move to digital document handling safe and secure, and provide a private vault for VIP customers.

Secure Inbox

The right way to communicate.

Ensure all correspondence between employees, internal and external stakeholders, and customers remains protected with our secure inbox solution.

WhatsApp for Business

Replace out-of-date communication channels with a solution your customers know and love.

Complete with end-to-end encryption for secure transmission, audit trails to help your advisors keep track, and seamless integration with any chat management system.

Advanced Chatbot

Provide answers 24/7 via an AI-powered chatbot.

Resolve common issues, answer questions or provide further guidance via a conversational (chat-like) interface. The ti&m Advanced Chatbot framework uses Intent Recognition, Named Entity Recognition and AI to offer the user the most appropriate answer.

Qualitative digital advisory to drive customer engagement

Make sure a digital advisor is no more than a tap away and streamline operational efficiency.

ti&m co-browsing
Enable high quality digital advisory with parallel browsing solutions.

ti&m appointment finder
Reduce friction by making it easier for customers to schedule appointments themselves. Enhance resource planning by automating the process of pairing them with the right advisor for their needs.

Digidoc
Turn your bank’s physical paper trail into a digital one with AI. Scan paper documents and extrapolate data for transfer to other digital systems.

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Die Zukunft der Kundenberatung im Banking?

Lesen Sie das White Paper und erhalten Sie fundierte Einblicke in die Zukunft der Kundenberatung von unseren Digital Banking Spezialisten.

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Head of Products & Banking Innovations

Fabian Braunwalder

Ready to transform your bank with a modern technology approach?