“We were impressed with the solution-oriented approach ti&m took to our requirements”
With the introduction of ti&m Banking, the Esprit network is providing its banks with a new mobile and e-banking platform. What were the reasons for the replacement? What challenges did you face with the old solution?
Our previous solution was technologically outdated and about to be discontinued. In addition to introducing a modern, up-to-date platform, we wanted a solution that would offer us long-term flexibility and individual design options. ti&m Banking enabled us to meet precisely these requirements, which was not possible with the previous system.
“Above all, open accessibility allows for better integration of third-party providers. This allows relevant information and services to be integrated directly into mobile and e-banking without having to build separate applications.”– Baserios Sarisin, acrevis Bank
Why did the Esprit network choose ti&m Banking? What convinced you about our solution?
We were won over by ti&m’s dynamism, innovative strength, and flexibility. The software was already established and in successful use at other banks. We were particularly impressed by the pragmatic and solution-oriented approach they took to our requirements – a true partnership approach.
What was your personal highlight in the course of the project? Do you have any particular memory or experience from the project that you would like to share?
The migration process, i.e. moving customers from the previous mobile and e-banking to the new system, was one of the most sensitive steps in this project. So it was all the more remarkable that the changeover – both on the web and in the app – largely went without a hitch. We had expected significantly more hurdles. This very pleasing result was primarily down to that had been planned down to the last detail, which ultimately paid off in full.
What specific advantages does the new mobile and e-banking system have for your customers?
The new solution enables us to bring together three previously separate platforms: e-banking, mobile banking, and the acrevis customer portal. Custo-mers now operate in a consistent environment, regardless of whether they are using the computer or the smartphone app. Standardized login details, a uniform design, and centrally managed settings ensure a significantly improved user experience. They also strengthen our bank’s omni-channel capability.
“The migration was one of the most sensitive steps in this project. So it was all the more remarkable that the changeover – both on the web and in the app – largely went without a hitch. We had expected significantly more hurdles.”– Baserios Sarisin, acrevis Bank
What digital opportunities does the new platform open up for you? What would you say are the next steps in your bank’s digitalization process?
Above all, open accessibility allows for better integration of third-party providers or third-party applications. This means that relevant information and services can be integrated directly into mobile and e-banking without having to build separate applications. At the same time, we are linking end-to-end processes to our core banking system and our internal process landscape better.
ti&m Banking enables the individual banks in the Esprit network to customize their mobile and e-banking systems. Do you have any ideas yet as to which adjustments and enhancements acrevis Bank will pursue?
We would like to increase transparency for our customers by presenting pension data and pension investments in a clear and comprehensible form in one place on the mobile and e-banking platform. At the same time, we are curious to see what opportunities for integration there are when it comes to the issue of open wealth.
What specific improvements – for example, in terms of efficiency, costs, or customer satisfaction – do you expect from the new mobile and e-banking solution? And when do you anticipate seeing the first measurable effects?
We expect a higher penetration of mobile banking, as the new mobile banking app basically includes all functions. In general terms, we look forward to even greater customer satisfaction thanks to the improved user experience and enhanced omni-channel integration. The measurable effects are expected to become visible once the final stage of customer migration has been completed in spring 2026.
acrevis Bank AG
acrevis Bank is a member of ESPRIT Netzwerk AG.
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